Additional information

Other Reminders

• This is a Japanese tour and is guided only in Japanese. We recommend that you install a translation app or similar software on your device.
• If the minimum number of 25 participants is not met, or if the tour cannot operate due to force majeure such as disasters or accidents, the itinerary may be changed or the tour canceled up to 3 days prior to departure (13 days prior for tours including accommodation).
• Guests who wish to participate using a wheelchair, cane, or other mobility aid must contact us by phone before making a reservation.
• Please make sure to wear warm clothing when viewing the illuminated Snow Monsters. Temperatures near the summit can drop to approximately -8°C to -15°C.
• The Zao Ropeway may be suspended due to bad weather. In such cases, we will refund JPY 3,500 for adults and JPY 1,750 for children and infants who paid the ropeway fare. However, if the amount is used for an alternative arrangement or other purposes, no refund will be provided.
• Some roads and paths may be frozen and very slippery. To avoid falling, please wear snow boots or other footwear suitable for walking on snow.
• The appearance of the Snow Monsters may vary depending on weather and snowfall conditions. Please note that the Snow Monsters may not be visible due to weather conditions.
• Snow-covered scenery may not be visible at some sightseeing locations depending on weather conditions.
• A shuttle bus transfer is required to access Ginzan Onsen.
• Depending on traffic and weather conditions, the time spent at each location may be shortened.
• Guests aged 2 or younger cannot participate in this tour.
• After the scheduled departure time, the tour will depart at the discretion of our staff. Please arrive strictly on time.
• Scheduled times and itinerary details are subject to change due to road or traffic conditions.
• In the event of late arrival requiring taxi use or additional accommodation, we cannot accept any related claims or expenses.
• Depending on the number of participants, a medium-sized or small bus may be used.
• The bus is not equipped with a restroom.
• Smoking is prohibited on the bus. Seat reclining is generally not permitted (except on select tours).
• No refunds or compensation will be provided for unused benefits or inclusions.
• Please note that we cannot accommodate special requests such as dietary restrictions.
• In accordance with Japanese labor regulations effective April 1, 2019, meal times during the tour may serve as the tour conductor’s rest period. In some cases, the tour conductor may stay at a different accommodation. During free time, guests are generally expected to explore independently.
• Lost items will be kept for two weeks after the tour ends. Perishable items or items difficult to store will be disposed of immediately.
• Participation with pets is not permitted.
• Bus seat assignments are determined by the company.
• In emergencies, guests may be seated together with the tour conductor.
• Requests for seat preferences, smoking/non-smoking hotel rooms, or allergy accommodations may not always be met and may be declined in advance after explanation.

Confirmation

• You'll get confirmation 48 hours before the departure date. If you didn't receive a confirmation email, reach out to our customer support.

• If you cancel the booking between booking confirmation to 21 day(s) before participation time, a 0% cancellation fee will be charged
• If you cancel the booking 21 day(s) before participation time or later, a 20% cancellation fee will be charged
• If you cancel the booking after participation time, 100% cancellation fee will be charged
• If you cancel the booking 8 day(s) before participation time or later, a 30% cancellation fee will be charged
• If you cancel the booking 2 day(s) before participation time or later, a 40% cancellation fee will be charged
• If you cancel the booking 1 day(s) before participation time or later, a 50% cancellation fee will be charged

Voucher type

• Present your mobile voucher

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Participants must be aged 2+ to participate in this activity

• This activity requires a minimum of 25 participant(s). If the minimum is not met, you can book an alternative date or request a full refund