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Cancellation Policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the activity. If this happens, you have the option to reschedule or request a full refund
• Tickets can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• Full refunds will only be issued for unsuccessful or rejected bookings
• Lost, stolen or damaged tickets can't be refunded
• For any product quality/damage issues, contact Klook customer support ASAP with photo/video proof
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• Refunds can't be issued for any participants who are late by 30 minutes or more
• To find out more about the cancellation policy, contact Klook customer support
• To reschedule or request a full refund, please contact the supplier/operator: 96006931