Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts

• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.

• The booking cannot be changed if the voucher has not yet been issued.

• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Voucher type

• Present your mobile voucher

Meet-up information

• The operator will reach out to you from 20:00 to 21:00 one day in advance to confirm the pick-up time and location; please check your Messenger app during this time.
• Make sure to arrive on time
• Arrive at the meet-up location 10 minutes before the scheduled activity time
• Latecomers or no-shows can't be refunded

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Pick-up information

• Hotel pick-up and drop-off services are available
• The operator will reach out to you from 20:00 to 21:00 one day in advance to confirm the pick-up time and location; please check your Messenger app during this time.
• This is a shared transfer and early or late pick-up is possible
• Arrive at the hotel lobby 10 minutes before your selected pick up time
• Enter your hotel name and address at the checkout page
• The driver will wait for up to 5 minutes before leaving (no refunds after this time)

Additional information

For Sea/Lake Tours

• Please be mindful not to feed the marine animals, walk on corals, or engage in any activity that may damage the marine ecosystem
• If you are prone to motion sickness, we strongly recommend you take travel sickness tablets 1 hour(s) before the activity time

Other Reminders

• Round-trip hotel transfers are available for guests staying in Duong Dong town, Tran Hung Dao street, areas around An Thoi Port only
• Please be at the meet-up point if your hotel is outside the pick-up/drop-off area

Prohibitions & Limitations

• Participants who appear intoxicated may be refused service. In this case, no refunds will be given

What to bring

• Change of clothes / Sunscreen / Sunglasses / Caps or hats / Swimwear / Cash / Towel

Vehicle & luggage info

• Luggage storage and delivery services are not provided