• If you cancel the booking before voucher redemption, a 0% cancellation fee will be charged

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid for 5 day(s) from the redemption/activation date. It expires at 23:59 on the last day

• The physical pass can be redeemed within 90 days from the booking date and must be activated within 30 days after redemption

Voucher type

• Present your mobile voucher

Redemption information

• An electronic voucher will be sent to your email instantly after booking confirmation
• For biometric passports (e-passports): Present your electronic voucher and non-Japanese passport at a green ticket vending machine or ticket reservation office to redeem your physical ticket
• For non-biometric passports (without IC chip): Present your electronic voucher and non-Japanese passport at a ticket reservation office to redeem your physical ticket
• Redemption Locations: Kansai Airport Station, Kyoto Station, Shin-Osaka Station, Osaka Station, Sannomiya Station (Kobe City), Nara Station. Refer to the list of stations for opening hours
• Present your E-exchange Order and passport to exchange for the physical pass at any green ticket machines available in airports or main train stations

• If you cancel the booking before voucher redemption, a 0% cancellation fee will be charged

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid for 5 day(s) from the redemption/activation date. It expires at 00:00 the day after the last day

• JR Kansai-Hiroshima Area Pass: The physical pass can be redeemed within 90 days from the booking date and must be activated within 30 days after redemption

• Have fun in HIROSHIMA Pass: The voucher can be activated within 270 days from the booking date. Once activated, it will remain valid for 7 days

Voucher type

• Present your mobile voucher

Redemption information

• An electronic voucher will be sent to your email instantly after booking confirmation
• For biometric passports (e-passports): Present your electronic voucher and non-Japanese passport at a green ticket vending machine or ticket reservation office to redeem your physical ticket
• For non-biometric passports (without IC chip): Present your electronic voucher and non-Japanese passport at a ticket reservation office to redeem your physical ticket
• Redemption Locations: Kansai Airport Station, Kyoto Station, Shin-Osaka Station, Osaka Station, Sannomiya Station (Kobe City), Nara Station. Refer to the list of stations for opening hours
• Confirmation email with 2 voucher pieces will be sent to the registered email address, and please present the QR-code for ticket redemption at each facility

Redeem your Kansai-Hiroshima Area Pass

• Show the QR code, along with the non-Japanese passport at the designated station's ticket vending machine to exchange for the physical ticket
• Please refer to the ticket exchange locations for assistance

Redeem your Have fun HIROSHIMA Pass at

• Due to the capacity of the voucher, a maximum of 2 tickets can be placed in one order. If you need more than 2 tickets, please place separate orders.
• Please check the official website for the opening hours in advance.
• For coupons, if there is a price difference, the difference needs to be paid on site.
• For restaurants, please understand that there may be cases that the ticket cannot be used because the store is full.

Seat Reservation Process

• Reservations can be made at the ticket office through rail staff

• Alternatively, reserve your seat with the green ticket machine using this step-by-step guide