• If you cancel the booking before voucher redemption, a 10% cancellation fee will be charged

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid for 90 day(s) from the booking confirmation date. It expires at 23:59 on the last day

Seat Reservation Process

• Seat reservations can be made online, through a vending machine, or at the station counter
• (1) After an online seat reservation is made: The physical JR Pass and seat-reserved ticket can be redeemed together
• Online seat reservations can be made via the official website (guide)
• (2) Without an online seat reservation: The physical JR Pass must be redeemed first, followed by seat reservation at a Reserved Seat Vending Machine or station counter
• Station counter reservation details are available on the official website

• If you cancel the booking before voucher redemption, a 10% cancellation fee will be charged

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Usage validity

• The voucher is valid for 90 day(s) from the booking confirmation date. It expires at 23:59 on the last day

Activation Process

• When redeeming your JR Pass, please ensure to select an activation date within 30 days from redemption
• Once activated, the pass will be valid for 10 consecutive days within one month

Redemption information

• Your physical pass must be redeemed within 90 days from the voucher issue date

• An electronic Exchange Order (valid for 90 days) will be sent to your email after booking confirmation. Please exchange your it for a JR Pass within this 90 days period

• To obtain your JR Pass, present your Exchange Order and passport at any JR East offices located in airports or main train stations

• Note: Redemption is not available via ticket machines, please redeem your physical pass at counters