Counter A16, Area A, Arrival Hall, 5th Floor, Terminal 1, Hong Kong International Airport

Opening hours:

Monday-Sunday:

07:00-23:00

If the deposit is made via credit card at the counter, the pre-authorized HKD500 fee per device held will be released after 45 days after returning the device

Yellow/Red Rainstorm Warning/Alert Signal No. 1/Strong Wind Signal No. 3: Airport counters are open normally; Black Rainstorm Warning/Strong Wind Signal No. 8: Airport counter service hours may be delayed due to traffic conditions; Strong Wind Signal No. 9 or above: Airport counters Service will be suspended

Pick up the device on your departure date at the service counter

Address: Counter A16, Arrival Hall A, Level 5, Terminal 1, Hong Kong International Airport. Please check the photo for reference

Opening hours: 07:00-23:00, daily (Plesae contact customer service: +852 5420 0284 if you need to pick up the device outside this time)

Please pay for any extra days you rented the device

Any fees incurred from late returns or uninsured lost/damaged devices will be deducted from the deposit. An extra fee will be charged if the deposit is insufficient

Receive your deposit refund after you returned the device

Deposit paid via PayMe and debit card will be refunded within 7-14 working days after returning the device

Deposit paid by cash will be refunded at the counter after returning the device

If the deposit is made via credit card at counter, the pre-authorized HKD500 fee per device held will be released after 45 days after returning the device

If the counter is close, please put the device into the dropbox located at the Service Centre