Additional information

Tips for Visiting

• Bags and backpacks smaller than 30 cm x 42 cm x 10 cm are allowed in the galleries, but must be worn in the front or on one shoulder. Larger items must be checked in to lockers or the cloakroom, available for rental. Lockers and cloakroom rental services, charged by the hour, are available on a first-come, first-served basis.
• M+ welcomes baby strollers and wheelchairs, which are available to borrow on a first-come, first-served basis.
• Reach out to any M+ staff throughout the building or at the Ground Floor Information Desk for assistance.
• Find out the latest information on visiting the Museum: https://www.mplus.org.hk/en/plan-your-visit/
• View Google Map for M+: https://bit.ly/3MN1g6p
• If there is inclement weather on the participation date, please refer to official website

How to Enjoy M+

• You are welcome to take photographs at M+, but please remember to turn off your flash. Filming is permitted only in some areas. Please check gallery signs or ask M+ staff before taking a video.
• Please be respectful of other visitors and M+ staff.
• Smoking, including the use of e-cigarettes, is not allowed.
• To ensure the safety of our collection, food and drink are not allowed in the galleries.
• Please help us take care of the objects on view in the museum. Do not touch the works on display.
• We welcome visitors accompanied by their trained service animals, but pets and other animals are not permitted in M+.
• To ensure everyone's safety, all visitors must undergo a security check before entering or within the M+ building

Audio Guide

• Discover more with our Audio Guide, access https://mplus.org/audio-guide during your visit.

Exchange or refund

• Tickets cannot be exchanged or refunded unless the event or exhibition has been cancelled or rescheduled. For further details, please refer to our Terms and Conditions.
• If there are any changes or cancellations related to the event or exhibition for which you have purchased a ticket, our staff will notify you using the contact details provided at the time of booking. You can also check the individual event or exhibition page for updates and additional information prior to your visit.

Terms and Conditions

• The voucher is valid only on the specified date.

• Each ticket admits one person only. Children’s admission arrangements vary by the type of Event.

• Tickets sold are non-refundable and non-exchangeable, and cannot be resold or offered for resale.

• Entry may be refused if any details on the Ticket have been omitted or altered or if the Ticket is damaged, defaced or otherwise mutilated.

• Concessionary ticket holders will be admitted subject to the production of acceptable proof of eligibility.

• Certain Events may have an applicable age restriction. Ticketholders must produce proof of age if required to do so by the Venue Manager.

• All Tickets are sold subject to the Terms and Conditions for Sale of Entertainment Tickets and if Ticketholders are visiting the Museum, you agree to be bound by and to abide by our Visitor regulations, which may be inspected on notices on the perimeter of the premises.

• In the event of any dispute regarding these Terms and Conditions and all other matters relating to the Event, our interpretation and decision shall be final and conclusive.

• For full Terms and Conditions, visit www.westkowloon.hk

• Re-entry is not allowed after you leave the venue

Eligibility

• Free admission for child aged 6 or below. Ticket is not required

• Concession - applies to child aged 7-11, fulltime student, senior aged 60 or above, disabled and a companion, CSSA recipient

• Concession ticket holders must present proof of eligibility on admission. Persons with disabilities are entitled to buy one ticket at a concessionary rate and one additional ticket at the same price for a companion

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

• Tuesday / Wednesday / Thursday / Saturday / Sunday:10:00-12:00 / 12:00-18:00

• Friday:10:00-12:00 / 12:00-18:00 / 18:00-22:00

• The time selected at purchase indicates the start of your entry window. Please enter during the corresponding times slot listed above. (e.g., Selecting "10:00" means your entry window is from 10:00 to 12:00.)

Address

M+ Museum

• West Kowloon Cultural District, 38 Museum Drive, Kowloon