Additional information

For Sea/Lake Tours

• If you are prone to motion sickness, we strongly recommend you take travel sickness tablets 1 hour(s) before the activity time

For Bus Tours

• Routes may change due to weather or traffic conditions

For Walking Tours

• This tour involves a considerable amount of walking and stairs. Please make sure you are fit enough to participate

Safety / High Risk Disclaimer

• Please be responsible for your personal belongings. Klook / the operator will not be held liable for any lost belongings during the trip

Other Reminders

• This tour is not private and may include other guests
• As this is a shared tour, please be patient in cases of unforeseen delays along the pick-up route
• If the driver does not arrive in more than 10 minutes, please get in touch with the operator immediately and the contact number can be found on the voucher
• For pick up outside of the hotel list, a surcharge of minimum MYR 50 & above (subject to distance) per person per way is required, to be paid directly to the driver in cash
• Please make sure your mobile phone number is active and able to contacted during the travel period
• Please wear comfortable walking shoes for the hike up to the Batu Caves
• Please note that shorts and sleeveless shirts, short skirts, and open-toed shoes are not allowed for the temple visit
• Shoes will have to be removed before entering the Batu Caves temple
• All attraction at Colmar Tropical subjected to close without notice
• During major festivals, there will be road closures and traffic congestions. The return journey can only be sent to the drop off point closest to your hotel according to the road and traffic conditions on that day. The specific location will be determined by the driver at that time

Prohibitions & Limitations

• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• The following items are prohibited: alcohol / illegal substances
• Pets are prohibited

What to bring

• Sunscreen / Sunglasses / Caps or hats / Cash / Water bottle
• Please bring your own umbrella or raincoat in case of rain, as the tour will proceed as scheduled, even in wet weather conditions

What to wear

• Warm clothing / Walking shoes
• For smooth entry, please refrain from wearing flip flops, shorts, tank tops, or sleeveless shirts

Accessibility

• This activity is not stroller and wheelchair-accessible
• Child seats are not available

Vehicle & luggage info

• Luggage delivery services are not provided

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts

• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.

• The booking cannot be changed if the voucher has not yet been issued.

• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Pick-up information

• This is a shared transfer and early or late pick-up is possible
• Enter your hotel name and address at the checkout page
• Pickup time and driver details will be emailed to you one day after 20:00 on your selected tour date (valid email address required). Please check your email (inbox and spam folder) for pickup instructions

Eligibility

• Important: Infants and children must be included in the passenger headcount

• Free for children aged 0-1

• Children aged 0-12 must be accompanied by a paying adult

• Children aged 13+ will be charged the same rate as adults

• This activity requires a minimum of 2 participant(s) per booking