Additional information

• Please note that tickets are only valid for day admission and cannot be used for special events like Festival of Lights
• Seasonal self-guided tour pamphlets and/or visitor guide maps are available at the information desk
• 1 April-31 October: Guided tours are offered by trained volunteers (Daily at 13:00, plus Wednesdays at 10:30)
• 1 November-31 March: Guided tours are offered only on Sunday at 13:00
• Please note that all tours are weather permitting
• The VanDusen Gift Shop and The Garden Cafe (Truffles) are open daily during garden hours
• Food services: Shaughnessy Restaurant and The Garden Cafe
• VanDusen Gift Shop: The gift shop opens at 10am daily until the garden closes
• What to wear: Comfortable walking shoes and weather appropriate clothing (Shirts and shoes are required)
• Guests are allowed to bring a picnic and a blanket to enjoy in the garden. Lawn chairs and coolers are permitted on the Great Lawn only
• Please be responsible for your personal belongings. Klook / the operator will not be held liable for any lost belongings during the trip

Prohibited actions and items

• Please do not feed or handle wildlife
• Please stay on designated pathways and lawn areas; do not walk on plant beds
• Feeding animals, picking plants, or removing flowers is prohibited
• Kindly do not remove plant labels
• Drone use, sports equipment (Balls, frisbees, hula hoops, hockey sticks, and etc.) & tripods (Limited to grassy areas only)
• Swimming in lakes, ponds, or waterfalls
• Amplified music and outside alcohol (Alcoholic beverages are available for purchase at on-site licensed establishments)
• Smoking of any kind, including vaping
• Portable grills
• Please leave rollerblades, skate boards, and tricycles and home and lock up bicycles outside the visitor centre. Wagons are allowed in the venue

Accessibility

• The VanDusen Visitor Centre, Administration Building, Floral Hall, Shaughnessy Restaurant and most paved garden paths are accessible to wheelchairs, mobility scooters, and walkers

• Garden pathways, both paved and unpaved, may be uneven. Caution is advised for those using walking aids

• Some steps lack handrails or have handrails on only one side

• Accessible washrooms are available at the VanDusen Visitor Centre, with additional portable accessible washrooms throughout the garden

• A non-gendered washroom is also provided, welcoming all genders

• Parking: The parking lot is located on West 37th Avenue, just off of Oak Street

• Accessible parking is available, and parking is free. An accessible drop-off loop is located just off Oak Street, near the garden's front entrance

• Sensory: Vehicles and machinery, such as lawn mowers, may be in use at times, which could affect those with sensory sensitivities

• Sensory support kits, including tinted glasses, noise-cancelling headsets, are available for guests who may need them. Please reach out to the admission staff to borrow a kit

• Pets are not allowed inside the venue, with the exception of service animals with valid identification

• This activity is stroller and wheelchair-accessible

Eligibility

• Free for children aged 0-3

• Children aged 0-12 must be accompanied by a paying adult

• This activity has no age limit

• Free admission: Attendants who are accompanying guests with accessibility needs are eligible. Kindly inform the venue's staff at the admission desk

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

How to redeem

• Present your mobile voucher