Additional information

Safety / High Risk Disclaimer

• Please be responsible for your personal belongings. Klook / the operator will not be held liable for any lost belongings during the trip
• Participants who appear intoxicated may be refused service

Other Reminders

• The Maid of the Mist operates from mid-April to the end of October, depending on river conditions, and when it closes, the itinerary is replaced by Old Fort Niagara and Lake Ontario with 60-minute tickets included
• Tickets included in the itinerary are considered complimentary and if they cannot be used on the scheduled day due to force majeure, temporary closures, or other reasons, no additional compensation or alternative arrangements will be offered
• Pregnant travelers allowed if under 24 weeks
• Please verify your name and contact details; errors may incur additional costs
• For multiple bookings, please provide all confirmation numbers after booking to ensure you travel on the same bus
• Third-party attraction tickets or city passes are not accepted and all admission tickets must be purchased during booking or from your guide on the day of the tour
• Children under 6 may require a booster seat by law when traveling on minivans or vans and you should contact the operator in advance if needed with rentals available on request
• Leaving the group requires informing the guide and signing a form with no refunds for unused portions
• Parking is not available at the meeting point and guests must arrange their own transportation
• Itinerary and vehicle may be adjusted due to weather, traffic, or other conditions with passengers possibly transferred to another vehicle if needed
• No refunds for unused portions or changed gift vouchers or tickets
• Passengers with disabilities must provide advance notice to operator when booking to ensure accessibility
• These terms may be updated anytime; refer here for more information

Prohibitions & Limitations

• This activity is not recommended for pregnant women
• Outside food and drinks are not allowed
• Smoking and drinking is not allowed. You will immediately be asked to leave if caught by a staff member
• Please dress accordingly depending on the day's weather conditions
• Pets are prohibited
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.

What to bring

• Sunscreen / Sunglasses / Caps or hats / Trail food / Water bottle / Valid ID / Passport (with 6 months validity)

What to wear

• Warm clothing / Casual clothing / Walking shoes

Accessibility

• Please refer to the venue's official website for more information about PWD accessibility

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts

• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.

• The booking cannot be changed if the voucher has not yet been issued.

• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Meet-up information

• Kindly refer to the hotel list for the meet-up locations
• Enter your hotel name and address based on the list above at the checkout page
• The time and hotel address to be confirmed with the operator

Voucher type

• Present your mobile voucher

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit

• Children aged 0-17 must be accompanied by a paying adult

• Group size: 1-13 participant(s)